SAMFEX for Housekeeping
A spotless room is not a nice-to-have, it is the baseline against which every guest judges your hotel. Yet behind that baseline sits a highly complex operation: hundreds of rooms, dynamic occupancy patterns, shifting staffing levels, quality standards, preventive maintenance schedules, and the constant pressure to turn rooms faster without compromising on standards. Built around the way housekeeping actually works, not around what a software developer imagined it should look like, SAMFEX gives Housekeeping leaders complete, real-time command of their operation from a single platform. Room status, attendant assignments, queue prioritisation, DND/MUR integration, deep-clean scheduling, quality scoring, and associate performance tracking: all connected, all mobile-ready, and all configurable to your property’s exact standards and workflows. Whether you are managing 80 rooms or 1600, SAMFEX scales without compromise — and without the workarounds that other platforms force on you.
Automated and Manual Task Assignments
SAMFEX automates room and area assignments using dynamic credit profiles that factor in room type, occupancy, seasonal requirements, occupancy type and your property’s own weighting standards. Supervisors retain full manual control — reassigning, adding, or reprioritising tasks at any moment, with attendants seeing updates instantly on their mobile devices.
- Room status changes posted to PMS
- Room move notifications
- Flexible staff scheduling
- Cleaning team support
- Runner, room attendant and supervisor support
- Departmental task groups and scheduler
In-Room System Integration
SAMFEX connects your Do Not Disturb and Make Up Room signals directly into the housekeeping workflow, guiding attendants in real time. No guest is ever disturbed unnecessarily, no room skipped without reason.
- Fully integrates to your in-room system
- DND, MUR, PIR, room temperature, comfort modes, window sensors
Quality Control
Set your cleanliness standards, build your inspection criteria, and track results room by room, attendant by attendant. Supervisors score rooms post-inspection, identify recurring issues, and use the data to drive continuous improvement.
- Performance measurement
- Colleague benefit distribution
- Discrepancies tracking
- Defect statistics
- Biohazard indication
Treatment and Traces Handling
Manage special room treatments and guest traces directly within the housekeeping workflow — ensuring specific requests, preferences, or requirements are never missed during a cleaning or inspection cycle.
- Treatment handling
- Traces handling
- Green Leaf (sustainability tracking)
Lost & Found
Transforms a traditionally manual and legally sensitive process into a fully digital, compliant, and guest-centric system. AI-powered image recognition identifies items at logging. A tamper-proof audit trail and automated statutory deadline monitoring to enable adaptation to local legal requirements.
- Image based register
- Full audit trail
- Police reporting
- Item group based storage time management
- Multiple storage locations
- Multiple item groups
- Value tracking
- Compliant with German lost & found legal requirements (§§ 965–984 BGB)