SAMFEX Lost & Found is the intelligent software solution for hotels and other facilities ready to leave behind the inefficiency of manual lost property management and embrace a fully digital, end-to-end process. From the moment a guest’s belongings are discovered by staff, to the moment they are returned safely and compliantly, every step is captured, tracked and managed in one seamless platform. AI-powered object recognition automatically identifies found items through photo analysis, dramatically reducing the time it takes to log and categorise each find. Staff can record items directly on-site using a smartphone or tablet, and the built-in Smart Messaging system keeps guests informed automatically – eliminating the need for time-consuming back-and-forth calls and emails. The result is a leaner, faster operation with up to 50% time savings, a centralised dashboard that gives your team full visibility at a glance, and a guest experience that feels effortlessly professional.

But SAMFEX goes far beyond operational efficiency. The platform transforms legal compliance from a burden into a genuine competitive advantage. Automated monitoring of statutory deadlines, a tamper-proof digital chain of custody, and full GDPR compliance are all built directly into the software – protecting your business from liability and ensuring you are always audit-ready without any additional administrative overhead. Automated workflows and a revision-proof logbook mean your team can focus on hospitality, not paperwork. With SAMFEX, every lost item becomes an opportunity to strengthen guest trust and demonstrate the service excellence that defines your brand.