SAMFEX Innovator Awards 2017

SAMFEX Innovator Awards 2017

 

With the Innovator Awards we want to thank our customers and our fans for all they do in constantly helping us improve SAMFEX.  In 2017 we have again identified some true Innovators! We would like to show our appreciation by awarding some of the teams for their outstanding help, partnership and true innovation. Their ideas have substantially improved the software, beneficial for everyone. This year we are excited to announce the Innovator winners in the following categories:

Top Innovator Award:

Gothia Towers Gothenburg

With their outstanding feedback, ideas and collaboration to further developing the Housekeeping solution, the Gothia Towers team has greatly influenced the usability of Samfex overall.

Innovator Award – Fastest Installation:

Park Inn Brussels Airport

The hotel`s responsiveness before and during the installation was a great team effort. They have actually broken the 2017 record in terms of installation time!

Innovator Award – Power User:

Burj Rafal Hotel Kempinski Riyadh

With their extended usage of Samfex, the hotel team is a real Top User, and we are grateful for all the feedback that allows us to to further improve the usability of Samfex in all functionalities.

Innovator Award – New Technology:

Palais Hansen Kempinski Vienna

The team`s outstanding idea to use RFID technology for inventory management has inspired us to develop Samfex to support this technology.

 

Congratulations! And thank you all for the great partnership in 2017!
SAMFEX Innovators @ Work

SAMFEX Innovators @ Work

We are driven by our passion to re-think and innovate.

Our team loves the product and would go out of their way to make it even better. We thrive by designing innovative tools assisting hotel teams in their daily work. We do this together with our clients. Their innovative ideas inspire us to deliver solutions that even exceed expectations. Innovation is at the core of our company.

We are grateful to travel the world and to work with such awesome hotel teams!

So, if you want to stay tuned where the “Innovators are @ Work” , then follow us on Instagram.

We are SAMFEX

We are SAMFEX

fc_abudhabi2-kopie

Our hearts beat for technology and we love hotels. To serve this amazing industry, we have developed the SAMFEX software solution. SAMFEX stands for Service & Maintenance, supporting 360 degrees of the hotel asset and hotel service. We are driven by our passion to re-think and innovate. Making SAMFEX the most flexible hotel BOH software solution on the market.

Alexander Melle (Dipl.-Ing.TU) CEO and Founder of Mellex

Alex studied Electrical Engineering, specializing in Microelectronics & Data Technology at the Technical University of Darmstadt. After managing the Konnexionen GmbH focussing on network technology, he joined Hyatt International as Director of Information Systems. He was  responsible for the IT Technology in Europe, Africa and the Middle East, opened 11 new Hyatt Hotels throughout EAME and was responsible for the IT and network related projects, such as the introduction and implementation of a central European IT help desk.  After nearly a decade of field experience in IT operations in hospitality he founded Mellex and launched SAMFEX in 2011 as the core product. When not “innovating” for SAMFEX, his pasttime is often filled with his second passion, maintaining cars.

Marcus Kühne, Development

Marcus has successfully graduated as Information Systems Specialist, certified by the Chamber of Commerce in Mainz. For three years he was part of the IT help desk team supporting the Hyatt Hotels in Germany. Remote, as well as on-site hotel IT support were his main responsibilities. After his graduation, he worked as a Software Developer at Synium, specialised in iOS and app development. In 2010 he joined the Mellex team and is the Head of iOS programming and interfaces. On top of being an exceptional software developer, Marcus is a proud father, enjoys cycling and snowboarding.

Svenja Lüschen, Customer Relationship

Svenja is a “veteran” in the hotel industry who started her career as a hotel apprentice, followed by a management training at Hyatt. She has worked in Hotels in Germany, Kuwait, Singapore and Tahiti in Rooms Management. After years in hospitality she shifted to events management and worked as project manager in several renowned event agencies. Svenja is a true globe trotter with a real passion for hospitality. She loves to balance work with a hike in the mountains.

Anycia Noally, Support & Training

Following English studies in France, Anycia has obtained a certification in tourism, with a speciality in designing and selling all inclusive holidays. She then moved to the hospitality business by joining ACCOR where she started as a receptionist and eventually became reservation/yield manager. In the last 5 years, she has worked with training centers and hotels to train staffs on reception and reservation technics as well as professionnal English. Anycia has lived in England and France where she is now working as part of SAMFEX installation/training team. When she is not traveling to hotels helping them implementing SAMFEX, Anycia loves acting and singing, and escape games !

 

Richard P. Borger (Dipl. Ing. TU)/ M.Sc. Civil Engineering Advisor for Civil Engineering / Design + Construction

Richard has 43 years experience in construction globally, with key projects in Europe, Middle East and Asia. He worked as a senior manager in construction companies and has acted as consultant. His experience covers design management, development, refurbishment and especially turn- key construction for hotels, hospitals, residential, retail/ shopping malls, energy plants, golf courses and airports. Golf is his passion outside of work.

S.A.M. Samfex Application Mentor

We are excited to have S.A.M. on the team! S.A.M. is responsible for pointing users in the right direction, offer help when needed, identify errors and celebrate success. He sporadically appears and his job is to improve the SAMFEX  user experience. If you want to contact S.A.M. directly, write to sam@mellex.de

Team for Installation, Support, Administration and HelpDesk

The SAMFEX team further consists of on-call multi-lingual Installers, Developers, Administration support and  a 24/7 Help Desk Team. You are the backbone, thank you!

Our Offices
rheinfall2
 mainz
SAMFEX Innovator Awards 2016

SAMFEX Innovator Awards 2016

innovatorawardspokale With the Innovator Awards we want to thank our customers and our fans for all they do in constantly helping us improve SAMFEX. And again this year we have identified some true Innovators! We would like to show our appreciation by awarding some of the teams for their outstanding help, partnership and true innovation. Their ideas have substantially improved the software, beneficial for everyone. This year we are excited to announce the Innovator winners in the following categories:

Top Innovator Award:

Park Inn by Radisson, Oslo Airport

Innovator Award – Fastest Installation:

Radisson Blu Anchorage Hotel, Lagos

Innovator Award – Reporting:

Steigenberger Airport Hotel, Frankfurt

Innovator Award – New Feature:

Palais Hansen Kempinski Vienna

Innovator Award – Housekeeping:

Hotel Vierjahreszeiten Kempinski, München

Congratulations! And thank you all for the great partnership.
SAMFEX Innovator Awards 2015

SAMFEX Innovator Awards 2015

img_8502Many of our clients have contributed greatly to the success of the SAMFEX software solution. And we have identified some true Innovators! We would like to show our appreciation by awarding some of the teams for their outstanding help, partnership and true innovation. Their ideas have substantially improved the software, beneficial for everyone. This years Top Innovator Award goes to the team of the
Vier Jahreszeiten Kempinski München.

Their innovative feedback to improve the software supporting their service processes, lead to the development of brand new features in the system which included enhancements in the Housekeeping solution, the Service tools as well as Minibar.

We also want to thank the following hotel teams for their collaboration, constructive feedback and innovative ideas. Congratulations and thank you for the great partnership!

  • Radisson Blu Hotel Basel – Innovator Award for Preventive Maintenance
  • Radisson Blu Royal, Copenhagen – Innovator Award for Mobile
  • Radisson Blu Hotel, Dubai Deira Creek – Innovator Award for Usability